Refund and Returns Policy
At Anwer Stores, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process. Please review the following policy details:
1. Eligibility for Returns and Refunds
You may be eligible for a return or refund if:
- The product is damaged, defective, or incorrect upon delivery.
- The product does not match its description on our website.
- The product is expired or not fresh (for perishable items).
Note: Returns are not accepted for:
- Products that have been used, opened, or tampered with.
- Products damaged due to misuse or improper storage by the customer.
2. Return Process
To initiate a return, follow these steps:
1️⃣ Contact Us: Notify us within 24 hours of delivery by calling our hotline (0777 106171) or WhatsApp (0774 524 689). Provide your order number and details of the issue.
2️⃣ Return Approval: We will assess your request and provide instructions for returning the product.
3️⃣ Return the Product: Pack the product securely and return it to us at:
Anwer Stores
No 245, Warana Road, Thihariya, Kalagedihena, Sri Lanka.
3. Refund Process
Once we receive and inspect the returned product:
- If your return is approved, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used during purchase.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
5. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (e.g., fresh produce, dairy) unless they are expired or spoiled upon delivery.
- Items marked as “final sale” or “non-returnable” on the product page.
6. Contact Us
For any questions or assistance regarding returns and refunds, please contact us:
- Hotline: 0777 106171
- WhatsApp: 0774 524 689
- Email: info@anwerstores.lk