Shipping Policy
Shipping Policy
At Anwer Stores, we strive to deliver your groceries quickly and efficiently. Please review our shipping policy below for details on delivery timelines, fees, and more.
1. Delivery Areas
We currently deliver to Thihariya, Kalagedihena, and surrounding areas. If you are unsure whether we deliver to your location, please contact us before placing your order.
2. Delivery Timelines
- Orders placed before 12:00 PM will be delivered the same day.
- Orders placed after 12:00 PM will be delivered the next day.
- Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.
3. Shipping Fees
- Free Delivery: For orders above LKR 3,000.
- Delivery Charge: A flat fee of LKR 200 applies for orders below LKR 3,000.
4. Order Tracking
Once your order is confirmed, you will receive a notification with your order details and estimated delivery time. For real-time updates, please contact our hotline or WhatsApp.
5. Delivery Instructions
- Please provide accurate delivery information, including your address and contact number.
- If you are unavailable at the time of delivery, our team will contact you to reschedule.
6. Damaged or Missing Items
- Inspect your order upon delivery. If any items are damaged, missing, or incorrect, please notify us immediately.
- We will arrange for a replacement or refund as per our Refund and Return Policy.
7. Contact Us
For any questions or concerns regarding shipping, please contact us:
- Hotline: 0777 106171
- WhatsApp: 0774 524 689
- Email: info@anwerstores.lk